kamiPay

Buenos Aires, Argentina (Remote)

QA & Customer Support Specialist

• Drive operational efficiency in a fintech environment focused on Pix payments in Brazil, leveraging AI tools and automation to optimize workflows and reduce manual processes
• Design and implement process automations using Python, SQL, low-code tools (such as n8n), and AI coding assistants (Claude Code), improving response times and operational scalability
• Analyze transactional data using SQL and Metabase to detect issues, identify patterns, and support data-driven decision making in high-volume payment flows
• Monitor high-volume cross-border payment operations across Brazil and Argentina (300k+ daily transactions), ensuring reliability and fast incident resolution through structured processes and automation
• Provide advanced technical support for B2B clients integrating Pix and blockchain-based payment solutions, focusing on root cause analysis and system-level problem solving
• Lead analysis and defense of Pix MED (Mecanismo Especial de Devolução) cases, including investigation, evidence preparation, and coordination with partners
• Support compliance and risk operations by reviewing merchant documentation, assessing onboarding eligibility, and monitoring merchant behavior to ensure risk-aligned growth
• Collaborate with engineering and product teams to improve system performance, reduce friction points, and enhance user experience in payment systems
• Perform manual QA and exploratory testing, identifying edge cases and contributing to more robust product releases

BITSA & BITNOVO (Pressbrokers SRL)

Valencia, Spain (Remote)

Customer Support Specialist

JUN 2022 - JUN 2024

Bitsa

• Delivered fintech support within a digital financial services environment, assisting users with payments, cards, transfers, and cryptocurrency operations
• Reviewed and assessed payment activity to identify high-risk or suspicious transactions, contributing to fraud prevention efforts
• Managed fraud-related cases by tracking transactions, gathering documentation, and guiding users through verification processes
• Analyzed documentation including source of funds, card validation, and KYC requirements to ensure compliance
• Provided technical assistance and handled general platform inquiries, maintaining clear and professional communication
• Educated users on cryptocurrency usage and on-chain transaction verification
• Coordinated internal case management and process tracking using tools such as Notion and Trello

Bitnovo

• Provided Tier 1 and Tier 2 support for a cryptocurrency platform, assisting users with wallets, stablecoins, volatility, swaps, NFTs, and on-chain transactions
• Reviewed and tracked blockchain transactions, identifying discrepancies and potential fraud, and guiding users through verification and resolution processes
• Educated users on security best practices, including seed phrase custody, wallet safety, and risk prevention
• Delivered multichannel support via phone and digital channels such as Zendesk, Tawk.to, Bria and Telegram, maintaining high response quality and user satisfaction
• Acted as a bridge between users and internal teams by escalating complex technical or compliance-related cases with clear documentation

Novotel Munich Airport

Munich, Germany (On-site)

Front Desk Receptionist

• Front Desk Receptionist at a high-demand hotel with over 250 rooms, delivering professional service in a fast-paced environment
• Communicated daily in English with international guests and colleagues within a multicultural setting
• Managed reservations, check-ins, and scheduling to ensure smooth daily operations
• Processed payments, handled guest concerns, and resolved issues efficiently while maintaining high customer satisfaction
• Responded to emails and phone inquiries, providing accurate information and timely assistance

Tiendanube

Buenos Aires, Argentina (On-Site)

Technical Support Specialist

• Technical Support Specialist for an e-commerce platform, assisting merchants in building and optimizing their online stores
• Diagnosed and resolved platform-related technical issues, ensuring minimal disruption to business operations
• Provided guidance on themes, plugin implementation, and payment gateway integrations
• Applied HTML, CSS, and JavaScript knowledge to support customizations and troubleshoot front-end issues
• Created detailed reports on completed tasks and defined clear objectives to improve workflows and performance